Selling Skills Marketing Negotiating Customer Service Personal Improvement Management & Leadership

Customer Service

The Nordstrom Way
Robert Spector
Now Nordy’s excels at customer service.

Customers For Life
Carl Swell

Sustaining Knock Your Socks Off Service
Thos. Connellan, Ron Emke

Customer Service For Dummies
Karen Leland, Keith Bailey
Good basic reference book for customer service.